We offer free first-class delivery on all items in the Rocket 3D Range. This applies to England, Wales, Scotland and Northern Ireland. This is a next working day service. Providing that you order your items on a Monday to Friday, you should get your item the next working day.
If you would rather a more secure delivery option. You can upgrade to Royal Mail Tracked & Signed For. This will cost an extra £6.90. This is also a next working day service.
Please be aware that all UK offshore and Highland deliveries can take up to 3 days.
We also deliver to Europe. Royal Mail International Standard Service costs an extra £2.99. This is a 3-5 working day service.
If you would like a more secure European delivery you can upgrade to Royal Mail International Tracked & Signed. This will cost an extra £9.99. This is also a 3-5 working day service.
Please note: We do not dispatch or deliver on weekends or bank holidays. Next day delivery only applies for orders to mainland UK placed Monday to Friday before 2pm. If you order before 2pm on Friday and select next day delivery, your order will be delivered on Monday.
Thank you for shopping at Rocket 3D. If for any reason, you are not completely satisfied with a purchase please let us know.
If your item arrives damaged you must contact us within 24 hours of delivery of the item to inform us of any problems.
Your Order Cancellation Rights:
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which you received the Goods.
In order to exercise Your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email: firstname.lastname@example.org.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods, it is your responsibility to cover the total returns cost. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original condition
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Rocket 3D, 93 Newington Road, Ramsgate, Kent, CT12 6PT.
If you have any questions about our Returns and Refunds Policy, please contact us by email: info@rocket3D.co.uk
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